LeadDesk, the Finland-based cloud call center software company, has announced its first funding led by Dawn Capital with participation from public fund, Finnish Industry Investment. This investment round is designed to drive LeadDesk’s growth in European markets with particular focus on UK/Ireland, Spain, and the Benelux region.
If you have not heard of them before it’s because it first appeared in 2010, and has become a main player in outbound call centers in Europe. It’s now expanding into cloud SaaS, operator services and integrated contacts data services.
LeadDesk is a cloud-based SaaS platform. It’s customers are internal and outsourced call centers, as well as buyers of call center services. It’s focused on the European outbound market, which has approximately one million contact center agents.