LogMeIn’s Rescue Lens Lets Customer Support Reps See The Problem Through Your Smartphone’s Camera


LogMeIn, the makers of a variety of remote access solutions for business and personal use, is today launching a new service that will allow any company to provide video-assisted customer support, using only the camera on a customer’s iOS or Android mobile device. The idea is that a customer support representative would be able to tap into a live feed in order to remotely help with issues reported by the customer, by seeing the physical product in front them as if they were there, too.

The service, called “Rescue Lens,” could be used by companies who sell hardware, like TVs, printers, or smart home products, for example, which may require more complicated setup or installations, or where it’s hard to describe the problem over a phone call alone. Using a downloadable LogMeIn app installed on the customer’s personal iOS or Android device, those seeking support are able to record a…

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